Shipping policy
Shipping Policy
At TanakaSkinCare, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location:
-
United States: 7–15 business days
-
United Kingdom & Europe: 7–15 business days
-
Australia & Canada: 8–18 business days
-
Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated on the product page.
Any customs duties, taxes, or import fees are the responsibility of the customer.
Tracking Information
Tracking details will be provided once your order has shipped.
Please allow 24–72 hours for tracking updates to appear.
Incorrect Address
Please ensure all shipping information is accurate at checkout.
TanakaSkinCare is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders returned due to address errors may require additional shipping fees to be resent.
Lost or Delayed Orders
If your order has not arrived within 21 days of shipment, please contact us at:
We will investigate with our fulfillment partner and, if confirmed lost, issue a replacement or refund.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
Cancellations
Orders cannot be cancelled or modified once they have been processed or shipped.
If you need to make a change, contact us immediately after placing your order and we will do our best to help.
Contact Us
For shipping-related questions, please contact: